FAQs

Yes! Duty Free Pets Colorado's pooper scooper / dog waste removal service welcomes any way of communication that makes your life easier. That is our job.

Usually, we can come out as often as you like. Most of our residential and commercial service clients have their lawns cleaned of dog poop weekly or 2x a week. We also offer 1x service options.

To take advantage of our Poo Free Guarantee you must contact us by phone or email within 24 hours of your service day.

We stand behind our work. If for any reason during normal scooping conditions you feel like we did not perform our job properly Duty Free Pets Colorado's dog waste removal service will be more than happy to come back out for a follow-up.

Our objective is to make sure service is performed to your satisfaction and ours on the service in questions and in the future. We do this by sending your technician back out to service so they may see what they missed. We often send a supervisor out for the reservice also or in place of the technician to inspect the cleaning in question. If you do not contact us within this time period we will note your account with the cleaning concern but will not be able to offer a Poo Free Guarantee credit for that service.

If we are unable to send out a service technician or supervisor for a re-service we will offer you a service credit if applicable.

Times that we are not able to offer our PooFree Guarantee:
Winter Snow Coverage and Ice, Overgrown Lawns and Leaves in Lawn and other conditions that would prevent us from seeing the poop.

This is Colorado and there are times in the winter and we are not able to always see the poop due to snow on the ground. To make matters worse, this snow can be in your lawn on day of service then the weather gets warm and the sun comes out and exposes all the poop. We are not able to offer our PooFree Guarantee during these times. If you need a scoop before your next scheduled service day we can schedule that. However, we will need to charge you for tat service.

We always want to scoop all of the poop in your lawn. That is our business. There is no sense in leaving poop today just to have to scoop it on the next service day. However, there are certain situations beyond our control that may prevent us from scooping all of the poop in your lawn.

Winter snow coverage, heavy rains, overgrown lawns (usually longer than 6") and leaves are all natural conditions that will prevent us from seeing all of the poop. Ice also keeps us from scooping poop that we can see. 

This is Colorado and there are times in the winter and we are not able to always see the poop due to snow on the ground. To make matters worse, this snow can be in your lawn on day of service then the weather gets warm and the sun comes out and exposes all the poop. Sometimes this melt can occur even before the end of your service day.  We know it is frustrating when the poop is exposed within days of your service. It can look like your lawn wasn't serviced at all. This is why a lot of our clients elect to increase their service in the winter to insure there isn't several days before the poop is gone and that the next storm doesn't cover it all back up. We are not able to offer our PooFree Guarantee when these conditions are present. 

When our trained technicians are scooping we need to be able to see the poop. Grass over 6" long can prevent this as most piles of poop are not 6" high. Our service pricing is established for lawns that our maintained. If your lawn is not properly maintained it takes our technicians a considerable amount more of time. We can schedule more time to clean your lawn but your service pricing will need to be adjusted to reflect the increased time spent.

Poop frozen in ice can prevent us from scooping the poop even if we can see it. Even though we are the professionals we do not have a magic ice melter that allows us to scoop the poop out of the ice. We will always give it a try but when these conditions happen we may have to leave the poop in the ice until it melts. It is not a benefit to continue to chip at the poop as it breaks into small particles that get all over your lawn, ice and snow and create a bacteria ridden mess. 

Leaves in the fall also makes it impossible to offer our PooFree Guarantee. Once again, we always scoop everything we can see. You technician may be able to find a few mixed in with or buried under the leaves but chances are that is only a tip of the iceberg. Next thing you know a wind comes along and exposes the cache of poop underneath.

If you need a scoop before your next scheduled service day we can schedule that. However, we will need to charge you for tat service.

We can only scoop what we can see. Factors that could keep us from finding the dog poop in the yard are Unkempt Lawns / Tall Grass, Aeration / Plugs, Fallen Leaves, Early Day Snow Storms / Snow Storms, In-operable Gates and Overgrown Bushes. Sometimes it is necessary for us to charge more if these conditions continue. We will always give clients notice before service if we intend to increase the price until the issue is resolved.

Our procedures for text ahead service are simple. If you have requested text ahead service or we feel it necessary to text ahead with a confirmation on your regular service day your service technician will text you 30-60 minutes before arrival. This text is to inform you when we will be there. Our technicians will arrive inside that period, clean your lawn and leave a scooped card for you. If they are going to be later than that time you will receive another text informing you that they a running a little behind.

Text aheads are done 30-60 minutes before service giving our clients more than enough time to prepare for the scooping service. When we do text ahead we expect to be able to perform scooping duties when we arrive. It is not our procedure to give a follow-up text when we arrive or knock on your door to inform you we are there.

Our technicians are busy with 40+ clients per day. If your lawn is not ready for service when your technician arrives it is our company policy for them to move along to their next home. Unfortunately, you will be charged for that service as our technician has made the special trip to your home and has invested time into this process. If our technicians must wait minutes per home, knock on doors, call or have to text again this adds hours to their day preventing them from servicing all clients on their route. Not to mention the time it could take for the client to bring in their pups.

There are rare occasions when our technician may be able rearrange their day and stop back later. This is the sole discretion of your service technician and is done as a favor to you. Their decision is generally based on time constraints and geographic location. Leaving their route and driving 5, 10 or 15 minutes back to a home then the same amount of time to get back onto continue their route this can add 30-60 minutes onto their day. 

One of our favorite parts of this job is seeing smiling faces, wagging tails and giving some treats and scratches when we come out. We only employ dog lovers and people who feel comfortable around pups. The most important aspect of our job is that your pets and our employees have a good safe cleaning experience... and gates are shut and scure. This may mean that you feel more comfortable with bringing your pups in before cleanings. In some cases, this means that we feel more comfortable cleaning your lawn with your pups secure inside. In some cases we may even require a text back to secure your pups are properly safe and secure inside.

Pups can be like people. They may like 99% of the people out there but 1% of those people just aren’t going to be a good fit for that pup. Sometimes it is necessary to make the decision to only service your lawn with a text confirmation back.  We are not making an assessment that you have an aggressive dog; we are letting you know that our technician feels more secure for your pup to be inside to do their job affectively. Nobody want to be subjected to a work environment they do not feel comfortable in especially if that could result in physical danger or having to protect themselves.

Some people may also require a text ahead service because they lock their gates. The 30-60 minute text ahead gives them adequate time to unlock the gate or to inform us the gate is not unlocked. We always suggest a combination lock which allows our technician to gain access without you having to unlock your gate. We will not work with key locks unless the key is hidden at the property for the technician.  

If we arrive at your property and your gate is not unlocked it is our company policy to move onto the next home. In some occasions they may knock on your door or reach out to you to see if you are home. This is up to the sole discretion of your service technician. This is not meant to become a regular occurance. If your gate is locked when we arrive you will be charged fully for that service. If you text us back to skip your lawn because entry was not accessible but your pups are still in the lawn you will be charged 1/4 of your service cost as there will be more poop when we come back. You must inform the office of this to receive the service credit. It isn't enough just to text back your service technician.

If you need a complimentary text ahead service just let us know. We will be happy to accommodate.

Lets face it. It is pretty frustrating to look out or window or go into your lawn after your scooper visits and see a bunch of poop still frozen in ice. It is frustrating to us as well. Even though we are the poop professionals we do not possess a special ice melting scooping tool.

Of course we will always try to get that poop out. Realistically, that poop may need to stay there until the ice melts or becomes slushy enough to release its trapped poop.

Even when we try to scoop ice frozen poop it often just breaks the top layer down to shards that spread all over the ice and eventually your lawn. More often than not the bottom of the poop still remains. In this instance we will leave a service alert card notifying you we were not able to get the poop out.

Don't worry... there will come a day when it is melt and your technician will work extra hard to return your lawn back to before winter condition. We do recommend our all natural antibacterial and deodorizing application once winter has finally gone away to kill any bacterial and nutrazile any shards that have broken down into the top layer of your lawn.  

We do our best to be reliable however weather can slow us down and can sometimes prevent us from servicing your lawn. Snow and rain can sometimes keep us from servicing your lawn. If we do miss a service because of weather we do give you a service credit for the missed day. Click here for complete information on our weather policy.

Weather credits are usually priced at 1/4 of your service cost. If your service is $16 the weather service credit will be $4.

Why is the credit not the full price of service? One of the largest factors when pricing your regular service is the amount of poop generated by the amount of dogs you have. Dogs do not stop pooping in the lawn because there is bad weather. Even though we did not stop at your home all of the poop will be waiting for us the next time we come out.

Often it takes a lot longer the next time we come out to scoop. Because we are dealing with outside conditions including snow, mud and ice it takes longer to walk your lawn and scoop it. 

Dogs are more confined to your home and lawn during bad weather. Pups that would usually go for walks, hikes, other outdoor activities and get away from the house with their humans are now using the back lawn more.  

Commercial service properties do not receive weather credits.

1st the dog poop will have magically disappeared. 2nd we leave a branded door hanger on your door to let you know. These door hangers also double as a doggie waste bag!

It is one of the most aspects of our job and the safety of your pets and our technicians. If your dogs feel safe with us in the lawn we always welcome the wagging of a tail and a friendly bark hello. We even bring all natural treats for your pets. We have heard countless times "he/she gets so excited when you guys come out."

Even the pooper scooper takes a holiday or two. If your regular scheduled service falls on a holiday and we are not able to do a makeup service you will receive a holiday credit. The holiday credit is similar to a missed weather day. Click here for complete information on our holiday policy.

Duty Free Pets Colorado's pooper scooper company services everywhere dogs do their business; With an exception of in your home. We clean poop from gardens, rocks, dog runs, cement, artificial turfs and surfaces. You name it we can clean it.

Cleaning dog diarrhea is a problem for everybody including the professionals. But we do our best. More importantly diarrhea in dogs can also be an indicator of other problems that could involve a trip to the vet. Most diarrhea we see in yards is diet related. Many dogs that have constant diarrhea are overfed or have protein allergies. If you have not asked your vet to check your dog for food allergies you might want to do so.

As a professional dog poop clean-up service our clients need to know that dog diarrhea cannot be cleaned 100% and with just a shovel. If your dog has been sick you might need to add our antibacterial / odor spray to your service.

Please note that we will do our best to remove all of the dog diarrhea we can. However, there is often some left and even loss to the lawn.

Yes, most of the time whether your lawn is mowed before the service does not change our service. It is easier for your lawn crew if we service before they do.

Unkept lawns can be a problem for us. We Duty Free Pets pooper scooper service can still perform a systematic sweep and removal of the dog poop. However, if the lawn is untidy and grass unkempt we cannot give you our poop free guarantee but we will still do our best.

We can only scoop what we see. We are not able to offer our Poo Free Guarantee or completely clean the poop from your lawn if we are unable to find it. Click here for a details on our unkempt lawn policy.

If your lawn hasn't been cleaned in some time there will be a 1st time service charge. This is based on a 1/2 rate of $25 Most "regular" sized laws with 3 dogs or less are usually able to be cleaned in 1-2 hrs. However, to avoid any surprise Duty Free Pets can always give come out to your home to give you a firm price quote.

If we cannot accommodate we will refer a trusted professional company that can.

Yes, we service lawns with some pretty tricky and rigged gates. The most important part of our job is to make sure your dog does not leave your lawn because of our service. For liability purposes, if your gate does not work properly we will have you sign a release stating that you have been made aware of the malfunction in your gate.

Yes. While we are an experts on keeping your gate closed we are not Houdini and do not jump fences. If you usually keep your gate locked please make sure it is not so on our service days. We can lock it when we leave at your request. If it is we will charge you for the visit. The best solution to this if you do not want to always unlock your gate is to give us the combination to your lock.

If you require us to unlock your gate for service you must have a combination lock or a hidden key kept at your property. Our technicians do not keep keys for clients lawns. The reason for this policy is that there are too variables that could prevent us from having that key on your day of service. These include vehicles being in maintenance and having to temporarily send a different technician to your home. 

With the amount of lawns we service (usually 25-35 per tech a day) Duty Free Pets is not able to guarantee a specific time or service window on the days we are scheduled to clean. Sometimes we are there in the mornings and others in the late afternoon. We will do our best to work within your schedule however, this could drastically increase the cost of service. If you are a stay at home or work from person and will be there all day we have no problems knocking at your door for you to let us in.

No. But we are sure once we make your lawn Duty Free that you will be with us a long time. We do need you to sign a service agreement that allows us into your lawn and gives the terms of our service.

Just let us know 24hrs before your service day. We can start and stop your service whenever you need us to. We are here (or not) for you and your pet.

We give you 2 free weeks of service for everyone you refer. Just make sure they mention you when they start their service. They still get 3 free weeks of service for being a new customer and you get 2 free weeks for referring them. Refer 10 people and get 20 weeks free! There is no limit to the number of people you can refer. The 2 free weeks is given as 1 free service a month for 2 months as long as they are weekly or 2x a week customers. If they are bi-weekly pooper scooper service customers you will receive 1 free week.

Duty Free Pets Colorado's professional pooper scooper service company has 2 billing options. 1 month, and 3 months prepaid billing. You may pay by credit card or personal check. You may even set up recurring payments to your credit card. For 3 months prepay we give a 10% discount.

Duty Free Pets Colorado's pet waste removal service does not keep your credit card number. We use a secure payment service that only allows us to see the last for digits and expiration date of your card. There is never a worry.

We take it all with us. Duty Free Pets is continually working to find an environmentally friendly ways to dispose of all of the dog poop. Sometimes, 1st time services with excessive amounts of dog waste it may be necessary to leave the waste bagged and tied off at your property or charge a 1 time disposal fee.

That's easy just search this great resource by clicking on this link. Pooper Scooper Boulder - Find a pooper scooper any in the United States easily at the Poop-soops nationwide directory!

Yes we give 3 Free weeks of service to active military and an addition 10% discount.