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(303) 388-9373
Pooper Scooper Service No S#!T... that's our job!

Duty Free Pets

No S#!T That's Our Job | Colorado's Pooper Scooper Service | Pet Waste Removal | Dog Poop

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    • Arvada, CO
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FAQs

FAQ pages are too long and I don't know if I can find an answer to my question. Can I just call or email you?

Yes! Duty Free Pets Colorado's pooper scooper / dog waste removal service welcomes any way of communication that makes your life easier. That is our job.

How often do you come out?

Usually, we can come out as often as you like. Most of our residential and commercial service clients have their lawns cleaned of dog poop weekly or 2x a week. We also offer 1x service options.

What is your Poo Free Guarantee?

To take advantage of our Poo Free Guarantee you must contact us by phone or email within 24 hours of your service day.

We stand behind our work. If for any reason during normal scooping conditions you feel like we did not perform our job properly Duty Free Pets Colorado's dog waste removal service will be more than happy to come back out for a follow-up.

Our objective is to make sure service is performed to your satisfaction and ours on the service in questions and in the future. We do this by sending your technician back out to service so they may see what they missed. We often send a supervisor out for the reservice also or in place of the technician to inspect the cleaning in question. If you do not contact us within this time period we will note your account with the cleaning concern but will not be able to offer a Poo Free Guarantee credit for that service.

If we are unable to send out a service technician or supervisor for a re-service we will offer you a service credit if applicable.

Times that we are not able to offer our PooFree Guarantee:
Winter Snow Coverage and Ice, Overgrown Lawns and Leaves in Lawn and other conditions that would prevent us from seeing the poop.

This is Colorado and there are times in the winter and we are not able to always see the poop due to snow on the ground. To make matters worse, this snow can be in your lawn on day of service then the weather gets warm and the sun comes out and exposes all the poop. We are not able to offer our PooFree Guarantee during these times. If you need a scoop before your next scheduled service day we can schedule that. However, we will need to charge you for tat service.

What conditions prevent offering the PooFree Guarantee?

We always want to scoop all of the poop in your lawn. That is our business. There is no sense in leaving poop today just to have to scoop it on the next service day. However, there are certain situations beyond our control that may prevent us from scooping all of the poop in your lawn.

Winter snow coverage, heavy rains, overgrown lawns (usually longer than 6") and leaves are all natural conditions that will prevent us from seeing all of the poop. Ice also keeps us from scooping poop that we can see. 

This is Colorado and there are times in the winter and we are not able to always see the poop due to snow on the ground. To make matters worse, this snow can be in your lawn on day of service then the weather gets warm and the sun comes out and exposes all the poop. Sometimes this melt can occur even before the end of your service day.  We know it is frustrating when the poop is exposed within days of your service. It can look like your lawn wasn't serviced at all. This is why a lot of our clients elect to increase their service in the winter to insure there isn't several days before the poop is gone and that the next storm doesn't cover it all back up. We are not able to offer our PooFree Guarantee when these conditions are present. 

When our trained technicians are scooping we need to be able to see the poop. Grass over 6" long can prevent this as most piles of poop are not 6" high. Our service pricing is established for lawns that our maintained. If your lawn is not properly maintained it takes our technicians a considerable amount more of time. We can schedule more time to clean your lawn but your service pricing will need to be adjusted to reflect the increased time spent.

Poop frozen in ice can prevent us from scooping the poop even if we can see it. Even though we are the professionals we do not have a magic ice melter that allows us to scoop the poop out of the ice. We will always give it a try but when these conditions happen we may have to leave the poop in the ice until it melts. It is not a benefit to continue to chip at the poop as it breaks into small particles that get all over your lawn, ice and snow and create a bacteria ridden mess. 

Leaves in the fall also makes it impossible to offer our PooFree Guarantee. Once again, we always scoop everything we can see. You technician may be able to find a few mixed in with or buried under the leaves but chances are that is only a tip of the iceberg. Next thing you know a wind comes along and exposes the cache of poop underneath.

If you need a scoop before your next scheduled service day we can schedule that. However, we will need to charge you for tat service.

What isn't covered by the Poo Free Guarantee?

We can only scoop what we can see. Factors that could keep us from finding the dog poop in the yard are Unkempt Lawns / Tall Grass, Aeration / Plugs, Fallen Leaves, Early Day Snow Storms / Snow Storms, In-operable Gates and Overgrown Bushes. Sometimes it is necessary for us to charge more if these conditions continue. We will always give clients notice before service if we intend to increase the price until the issue is resolved.

What about poopsicles, poop frozen in ice?

Lets face it. It is pretty frustrating to look out or window or go into your lawn after your scooper visits and see a bunch of poop still frozen in ice. It is frustrating to us as well. Even though we are the poop professionals we do not possess a special ice melting scooping tool.

Of course we will always try to get that poop out. Realistically, that poop may need to stay there until the ice melts or becomes slushy enough to release its trapped poop.

Even when we try to scoop ice frozen poop it often just breaks the top layer down to shards that spread all over the ice and eventually your lawn. More often than not the bottom of the poop still remains. In this instance we will leave a service alert card notifying you we were not able to get the poop out.

Don't worry... there will come a day when it is melt and your technician will work extra hard to return your lawn back to before winter condition. We do recommend our all natural antibacterial and deodorizing application once winter has finally gone away to kill any bacterial and nutrazile any shards that have broken down into the top layer of your lawn.  

What happens in case of bad weather?

We do our best to be reliable however weather can slow us down and can sometimes prevent us from servicing your lawn. Snow and rain can sometimes keep us from servicing your lawn. If we do miss a service because of weather we do give you a service credit for the missed day. Click here for complete information on our weather policy.

How much is the weather service credit?

Weather credits are usually priced at 1/4 of your service cost. If your service is $16 the weather service credit will be $4.

Why is the credit not the full price of service? One of the largest factors when pricing your regular service is the amount of poop generated by the amount of dogs you have. Dogs do not stop pooping in the lawn because there is bad weather. Even though we did not stop at your home all of the poop will be waiting for us the next time we come out.

Often it takes a lot longer the next time we come out to scoop. Because we are dealing with outside conditions including snow, mud and ice it takes longer to walk your lawn and scoop it. 

Dogs are more confined to your home and lawn during bad weather. Pups that would usually go for walks, hikes, other outdoor activities and get away from the house with their humans are now using the back lawn more.  

Commercial service properties do not receive weather credits.

How do I know you have been out?

1st the dog poop will have magically disappeared. 2nd we leave a branded door hanger on your door to let you know. These door hangers also double as a doggie waste bag!

Can my dog(s) be in the lawn when you service?

It is one of the most aspects of our job and the safety of your pets and our technicians. If your dogs feel safe with us in the lawn we always welcome the wagging of a tail and a friendly bark hello. We even bring all natural treats for your pets. We have heard countless times "he/she gets so excited when you guys come out."

What happens if a holiday falls on my scheduled day?

Even the pooper scooper takes a holiday or two. If your regular scheduled service falls on a holiday and we are not able to do a makeup service you will receive a holiday credit. The holiday credit is similar to a missed weather day. Click here for complete information on our holiday policy.

My dog doesn't use the lawn, what else do you service?

Duty Free Pets Colorado's pooper scooper company services everywhere dogs do their business; With an exception of in your home. We clean poop from gardens, rocks, dog runs, cement, artificial turfs and surfaces. You name it we can clean it.

What if my dog has diarrhea?

Cleaning dog diarrhea is a problem for everybody including the professionals. But we do our best. More importantly diarrhea in dogs can also be an indicator of other problems that could involve a trip to the vet. Most diarrhea we see in yards is diet related. Many dogs that have constant diarrhea are overfed or have protein allergies. If you have not asked your vet to check your dog for food allergies you might want to do so.

As a professional dog poop clean-up service our clients need to know that dog diarrhea cannot be cleaned 100% and with just a shovel. If your dog has been sick you might need to add our antibacterial / odor spray to your service.

Please note that we will do our best to remove all of the dog diarrhea we can. However, there is often some left and even loss to the lawn.

Can I have my lawn mowed before you come out?

Yes, most of the time whether your lawn is mowed before the service does not change our service. It is easier for your lawn crew if we service before they do.

I don't mow that much is this a problem?

Unkept lawns can be a problem for us. We Duty Free Pets pooper scooper service can still perform a systematic sweep and removal of the dog poop. However, if the lawn is untidy and grass unkempt we cannot give you our poop free guarantee but we will still do our best.

Unkempt lawn policy (leaves, trash, debris and overgrown grass)

We can only scoop what we see. We are not able to offer our Poo Free Guarantee or completely clean the poop from your lawn if we are unable to find it. Click here for a details on our unkempt lawn policy.

It has been a long time since my lawn has bee cleaned what are the usual 1st time charges?

If your lawn hasn't been cleaned in some time there will be a 1st time service charge. This is based on a 1/2 rate of $25 Most "regular" sized laws with 3 dogs or less are usually able to be cleaned in 1-2 hrs. However, to avoid any surprise Duty Free Pets can always give come out to your home to give you a firm price quote.

What areas do you service?
  • Arvada, CO
  • Berthoud, CO
  • Boulder, CO
  • Broomfield, CO
  • Erie, CO
  • Firestone, CO
  • Fort Collins, CO
  • Frederick, CO
  • Gunbarrel, CO
  • Lafayette, CO
  • Louisville, CO
  • Longmont, CO
  • Loveland, CO
  • Mead, CO
  • Niwot, CO
  • Superior, CO
  • Thornton, CO
  • Westminster, CO

If we cannot accommodate we will refer a trusted professional company that can.

My gate does not work properly can you still service my lawn?

Yes, we service lawns with some pretty tricky and rigged gates. The most important part of our job is to make sure your dog does not leave your lawn because of our service. For liability purposes, if your gate does not work properly we will have you sign a release stating that you have been made aware of the malfunction in your gate.

Should I unlock my gate?

Yes. While we are an experts on keeping your gate closed we are not Houdini and do not jump fences. If you usually keep your gate locked please make sure it is not so on our service days. We can lock it when we leave at your request. If it is we will charge you for the visit. The best solution to this if you do not want to always unlock your gate is to give us the combination to your lock.

If you require us to unlock your gate for service you must have a combination lock or a hidden key kept at your property. Our technicians do not keep keys for clients lawns. The reason for this policy is that there are too variables that could prevent us from having that key on your day of service. These include vehicles being in maintenance and having to temporarily send a different technician to your home. 

My gate is not accessible from outside I need to let you in how do we arrange this?

With the amount of lawns we service (usually 25-35 per tech a day) Duty Free Pets is not able to guarantee a specific time or service window on the days we are scheduled to clean. Sometimes we are there in the mornings and others in the late afternoon. We will do our best to work within your schedule however, this could drastically increase the cost of service. If you are a stay at home or work from person and will be there all day we have no problems knocking at your door for you to let us in.

Do I have to sign a long term contract?

No. But we are sure once we make your lawn Duty Free that you will be with us a long time. We do need you to sign a service agreement that allows us into your lawn and gives the terms of our service.

What if I go vacation or the dog won't be home for weeks?

Just let us know 24hrs before your service day. We can start and stop your service whenever you need us to. We are here (or not) for you and your pet.

How does your referral program work?

We give you 2 free weeks of service for everyone you refer. Just make sure they mention you when they start their service. They still get 3 free weeks of service for being a new customer and you get 2 free weeks for referring them. Refer 10 people and get 20 weeks free! There is no limit to the number of people you can refer. The 2 free weeks is given as 1 free service a month for 2 months as long as they are weekly or 2x a week customers. If they are bi-weekly pooper scooper service customers you will receive 1 free week.

How does your billing work?

Duty Free Pets Colorado's professional pooper scooper service company has 2 billing options. 1 month, and 3 months prepaid billing. You may pay by credit card or personal check. You may even set up recurring payments to your credit card. For 3 months prepay we give a 10% discount.

If I set up recurring payments how do you keep my credit card secure?

Duty Free Pets Colorado's pet waste removal service does not keep your credit card number. We use a secure payment service that only allows us to see the last for digits and expiration date of your card. There is never a worry.

What do you do with all that poop?

We take it all with us. Duty Free Pets is continually working to find an environmentally friendly ways to dispose of all of the dog poop. Sometimes, 1st time services with excessive amounts of dog waste it may be necessary to leave the waste bagged and tied off at your property or charge a 1 time disposal fee.

What if I move out of your area?

That's easy just search this great resource by clicking on this link. Pooper Scooper Boulder - Find a pooper scooper any in the United States easily at the Poop-soops nationwide directory!

Do you offer support or discount for active service?

Yes we give 3 Free weeks of service to active military and an addition 10% discount.

Our Comprehensive Services Make Your Pet Care Truly Duty Free

We're not a company that installs waste stations and walks away. We're not just a pooper scooper company either. All of the service technicians at Duty Free Pets understand the dangers of bacteria in pet waste and the community disputes that can arise in an area that isn't properly cleaned. Our complete waste removal and sanitization services include the following services.

Boulder, CO Dog Poop Clean Up

Commercial Property Management

We service pet waste for HOA's, condos, apartment complexes, private communities, trails, parks and open spaces. We provide pet waste removal and cleanings at the frequency of your choice, stock pet waste bags, install dog poop stations, change trash stations and provide pet waste station sales and installations.

Boulder, CO Dog Poop Clean Up

Residential Waste Removal

Stop the family disputes over pooper scooper duty and enjoy an odor-free yard without dangerous bacteria from animal waste. Our residential services include pet waste removal, sanitization & deodorization and collection containers.

Boulder, CO Pooper Scooper Company

Sanitation & Deodorization

Provided with both residential and commercial services, our odor and bacterial removal services utilize all-natural products that are safe for your pets, family and the environment.

See What Your Boulder, CO Neighbors Think About Our Services

Time with the furriest member of the family is fun. Time spent on pooper scooper duty isn't. Our customers (including the furry ones!) love it when we show up to take care of the mess.

Our Duty Free Process Keeps Your Property Clean

Our customer-first process allows us to tailor our services to meet your needs. We take these steps to guarantee your satisfaction.

1. Initial Contact

Your phone call or email alerts us to your pet waste concerns and allows us to share information about the company. If you think we're a match, we move forward quickly. For commercial customers, we schedule an on-site visit that will occur within 2 business days. For residential customers, we provide a quote for desired services.

2. Diagnostic Walk Thru for Commercial Customers

If you own a commercial property, we schedule a walk-through to audit your property and discuss issues and problem areas. After our visit, you'll receive an itemized, customized bid complete with a detailed map of your property with our recommendations.

3. Service Begins

Services for residential customers and walkthroughs for commercial customers can often occur the same or next business day.

Residential Customers: Your first service, known as a welcome scoop, is performed by our Operations Manager or a Senior Technician. This welcome service allows our senior professionals to scope out the property and evaluate the scope of the work. A technician is then assigned to your property for routine services. We keep detailed notes and offer advice if any adjustments are needed for the best results. Service agreements are monthly or offered at a discounted rate for 3 month periods. Pricing is transparent and doesn't change without an agreed-upon service change. There are no contracts for residential services, so if you need to skip a service or if your needs change, simply let us know 24 hours in advance and we will credit your account.

Commercial Customers: Our detailed map of your property is available to all technicians so the same services are always provided. Our fleet management even utilizes GPS tracking for our team to better track the work that has been provided. We monitor commercial properties closely for the first 60 days to determine if the amount of visits is enough for your property's needs. Annual commercial contracts are billed monthly. We are a complete solution to your pet waste problem which includes identifying trouble spots and providing ongoing recommendations for improvement.

4. Annual Evaluation for Commercial Properties

Throughout the year, we note changes and issues as they arise. We will consult with your team and alter services as needed. We also meet with property owners or managers annually to discuss how your needs were met throughout the year and evaluate any changes that could improve services during the new year.

Boulder, CO Dog Poop Clean Up
duty-free-pets-map

We Provide Residential and Commercial Services for Boulder, Colorado and the Surrounding Areas

We provide customized waste removal services that delight pets and their owners from Denver to Fort Collins and the surrounding areas. Commercial and residential services are available in the following areas:

  • Arvada, CO
  • Berthoud, CO
  • Boulder, CO
  • Broomfield, CO
  • Erie, CO
  • Firestone, CO
  • Fort Collins, CO
  • Frederick, CO
  • Gunbarrel, CO
  • Lafayette, CO
  • Louisville, CO
  • Longmont, CO
  • Loveland, CO
  • Mead, CO
  • Niwot, CO
  • Superior, CO
  • Thornton, CO
  • Westminster, CO

Visit our service area page to learn more about our location and the communities we serve.

An Exciting Outdoor Career for Pet Lovers

If you're a dog lover who enjoys spending time outdoors, you'll love working with our team and get the highest wages in the industry. Visit our Careers page for more information. 

Launch Your Career
Boulder, CO Pooper Scooper Company

Leave Dog Poop Clean Up for the Experts and Keep Your Property Duty Free

Eliminate the pet waste problem in your community with expert services from a company that's been in the business since 2006. Our service technicians understand the issues that pet waste can cause within any neighborhood and our solutions are designed to give you back your sense of community. Pet ownership in Boulder, Colorado doesn't have to include dirty work. The service technicians at Duty Free Pets take care of dog poop cleanup in your yard and on commercial properties, so everyone can enjoy more valuable time with pets in the community. Give us a call or send an email to learn more about personal plans for complete waste removal services.

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Duty Free Pets
4420 Denver Boulder Turnpike
Boulder, CO 80303
(303) 388-9373
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Our Services

Commercial
  • Pet Waste Removal
  • Pet Waste Stations
Residential
  • Pet Waste Removal
  • Sanitation & Deodorization
Pooper Scooper Service No S#!T... that's our job!

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